Operations Manager

Job in brief:

 We are looking for a Senior level Operations Manager to join our Client’s Logistics team in Japan.   This position is ideal for those who has experience in dispatch / inbound, outbound sorting operations.

If you have worked with international logistics companies with background of Delivery stations / Fulfilment centers / Sorting centers then you are the one we are looking for. The position is based in Japan.

Key Responsibilities:

• Station Operations Managers are the right-hand person for the Site Leaders and will lead the entire sortation and dispatch operations leading multiple mangers in their reporting line.
• Station Operations Managers will engage all members working at the station and ensure achievement of daily and longer-term operation goals.  Additionally, they will actively engage with site and regional operations leadership to implement new operational improvements and new services.
• Moreover, the Station Operations Manager has complete responsibility for inbound, outbound and sortation operations and continually identify ways to improve operations.
• Responsible for lead and supervise a team of managers and associates in sortation and dispatch operations.
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Partner with Learning and Talent Development Team on creating and implementing talent plans for their sites including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• The candidate should have the ability to develop and share best practices across the shifts and network.
• Work Flow: Delivery Stations (DS) represent the last leg of delivery network. Customer packages travel from Fulfillment Centers to regional Sort Centers and finally end up at local DS where packages are sorted and dispatched directly to the customer via delivery service providers (couriers).

Required Qualification / Experience / Skills:

• Degree or MBA in engineering, management, or related field.
• Minimum of 5 years of experience in the relevant field.
• Business level (reading, writing, speaking) Japanese or English
• Ability to deal with changing priorities and make accurate judgments
• Positive attitude toward contributing to an inclusive culture and working in a diverse group
• Data processing skills such as Excel VBA and Power Query.
• This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with growth while motivating others to meet challenges in a deadline-driven environment. A candidate who can excel in an environment where talents with diverse experience and background work together.
• Have enthusiasm and high potential to growth with organization and business.
• Require Indirect management experience (management through managers and team leaders), experience in training managers/leaders.
• Require experience working with multiple part-time and casual employees during busy periods.
• Require Project management experience (cross-functional project, etc. no requirement regarding the size of the project)
• This position has to work in shift including weekends and holidays, mainly during the day, but may also cover night shifts as needed.

Job Location: Niiza,Saitama, Japan

Type of Employment: Permanent / Full time

Salary: Up to 88,000 USD / Annually

What you can expect from the employer

Health Insurance

Professional and hygienic working environment

Competitive salary and benefits package.

Opportunities for career growth and development.

Supportive and collaborative team environment